Refund policy

DAMYA Return and Refund Policy 2025

Customer satisfaction is our top priority. Therefore, if you are not satisfied with your product, you may request an exchange or refund within 7 calendar days from the date of delivery. To return or exchange your product(s), please email us at hello@damya.com with your name, address, order number and the product(s) you would like to exchange or return. After we receive your written request, we will respond with further instructions about returning the product(s) to us.

Upon receiving the returned product(s) from you, we will process any refund due to you as soon as possible. You will be refunded in full to your original form of payment, including the cost of standard delivery; however, we will not refund your cost of returning the product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

Damages

For products that have been damaged during transit, please email a description of the issue to hello@damya.com, along with photos of the damaged product, interior packaging, and the shipping box with the label clearly visible—these are required to process your request quickly. Any replacements sent will be shipped using the shipping method selected on the original order.